Interspire password reset doesn’t work [Solved]

This is a simple fix although it will help your customers for smooth password reset process. The issue on 6.x.x versions was that newly generated password has a trailing blank space character which result in mismatch (technically) in the password when user copy / paste from their email. Following fix will remove that blank character from new password email.

  1. Open: /includes/classes/class.customer.php around line number 1253
  2. Find code $plain = $password;
  3. Insert before $password = trim($password);

That’s it simple fix but save all that customers getting annoyed and abandon shopping 🙂

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