IT SERVICES Customer Relationship Management (CRM) Solutions | Customer Relationship Management (CRM) Solutions |
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Rethinking how technology can help companies manage customer relationships.  Our CRM , the market leading commercial CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, Our CRM solution is delighting customers of all sizes across a broad range of industries and businesses.Main Feature: Sales Force Automation Our CRM provides Lead Management, Opportunity Management, Account & Contact Management, Reports & Dashboards specifically useful for your organization's sales team. You can also use other sales force automation-related modules, such as Activity Management (including Calendaring), Product Management, Inventory Management, File Attachments, and others. Customer Support & Services Our CRM provides Ticket Management, Knowledge Base, E-mail Notifications specifically useful for your organization's customer support team. You can also use other customer support-related modules, such as Activity Management (including Calendaring), Contact Management, Product Management, File Attachments, and others. Marketing Automation our CRM provides Lead Management, Mailing Lists, E-mail/Mail Merge templates, Product Management, specifically useful for your organization's marketing team. You can also use other marketing-related modules, such as Activity Management (including Calendaring), Contact Management, File Attachments, and others. Inventory Management our CRM provides Products, Price Books, Vendors, Quotes, Purchase Orders, Sales Orders, and Invoices specifically useful for integrating your organization's sales, inventory, and accounting processes and enhance the sales effectiveness. You can also use other related features, such as Activity Management (including Calendaring), Account & Contact Management, Opportunity Management, File Attachments, and others. Microsoft Outlook Integration Open Source enterprise-grade business productivity enhancement add-on, our Outlook Plug-in for Microsoft® Outlook® users enhances the user experience by reducing the unnecessary duplication of work while communicating with customers. Microsoft Office Integration Open Source enterprise-grade business productivity enhancement add-on, our Office Plug-in for Microsoft® Word® users enhances the user experience with our CRM by reducing the unnecessary duplication of work while creating form letters, address labels, envelopes, or catalogues.
Customer Self Service Portal The our Customer Portal add-on extends the power of our CRM to your corporate Web site and streamline customer support & service processes. Using our Customer Portal you can integrate your corporate Web site with your overall CRM strategy. With our Customer Portal you can provide round-the-clock self-service capability to your customers so they can get solutions as quickly as possible and reduce the expenditure on your customer service centres. Summury Our CRM solution provides a complete integration between pre-sales, post-sales, procurement, fulfilment, and other business processes within your organization.
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